Returns & Exchanges

Due to the perishable nature of our sustainably sourced seafood, we cannot accept physical returns; however, we are committed to ensuring you are 100% satisfied with your catch. If your order arrives damaged or fails to meet our freshness standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Catch

  Upon delivery, please immediately inspect your seafood for quality and temperature to ensure it meets your expectations.

• 2.
  Document Issues

  If there is an issue with your order, take clear photographs of the product and the packaging, including the shipping label.

• 3.
  Contact Support

  Email our customer support team at [email protected] within 24 hours of receipt with your order number and the photos attached.

• 4.
  Resolution

  Our team will review your claim within 48 hours and issue a credit, refund, or schedule a replacement delivery as appropriate.